Customer Service
Sales
Marketing
Return on Investment
360˚view of your customers for speedy, first time resolution
• See all customer interactions, including open and closed service
requests, sales and assets and contact points
• Instant creation and delegation of actions for quick service request closure
• Live reporting across service team, tracking SLAs and showing case progression
Improve & maintain customer service levels
• Live knowledge base to share & improve across team
• Powerful reports highlight recurrent issues and bottlenecks,
so you can address them quickly
Oracle CRM customer experience
Oracle CRM customer experience
Oracle CRM On Demand For Service
BPI customer service PDF
A simple explanation of how you’ll benefit
BNET
service video
BNET service video
See how other companies have enhanced
customer services
ORACLE